Two of the most popular internet providers in the Philippines, particularly in Metro Manila and some parts in Luzon, are Sky and Converge. Most people ask: What provider is best? Our answer is plain and simple: CONVERGE.
How about Sky? Is it worth signing up with?
Well, I don’t know about you. Some other people may have good experiences with them but for us? It’s an all-out NO. As in N-E-V-E-R. It’s not worth the money, it’s not worth the stress, it’s not worth the risk (We have neighbors who may say Sky is “fine” but with our experience with them, “fine” is an overstatement. Sorry not sorry. So let’s say MAYBE your Sky experience will be fine or maybe even exceptional. But then again, maybe not, right?)
If you’re a Sky subscriber and it works perfectly for you, that’s great. Congratulations. Many people are actually satisfied with their service, too. Sucks for us, huh? But the question here is, if you’re still looking into signing up with the best internet provider, would you take a leap of faith and go with Sky?
Of course, experiences may vary. So here’s a comparison table for you.
Okay, so Sky has a P999 plan whereas Converge’s cheapest one is P1500. But think about it, if you get the P999 plan of Sky, you get 5mbps of fiber-powered connection. Not to mention the possible headaches of intermittent service. Why not add P500 and enjoy 25mbps of pure fiber connection with Converge, right? I mean, yes, Sky has a P1399 plan which gives you UP TO 10 mbps of fiber-powered connection but then again, what’s P101 more for a 25mbps pure fiber internet?
Let’s go to their 25mbps plans. Sky offers a fiber-powered connection for P1899. Converge offers pure fiber connection for P1500.
Their 50mbps and 100mbps plans are priced more or less the same: P2500 and P3500 respectively. The big diff is, one is fiber-powered (combination of fiber optics and coaxial cable) and the other is pure fiber.
I reiterate “fiber-powered” and “pure fiber” because there is a huge diff. If you are a techie person, you probably know FTTN, HFC, FTTP, etc. If not, the simplest way to explain is probably this: a pure fiber connection, one which Converge has, lets you enjoy an internet service that uses end-to-end fiber optics, meaning from the main port or distribution center or I’m not sure what it is really called all the way to your home. A fiber-powered connection, the one Sky offers, uses a combination of fiber optics and coaxial cable which explains why the connection is not that fluid compared to pure fiber connections. That is also the reason why download and upload speeds are almost poles apart. See with Converge (read full review to have a more in-depth take on these things), download and upload speeds are always around 20 to 25 or even more mbps. With Sky, you could have a download speed of 24 mbps and an upload speed of 3 mbps.
So which one is more cost efficient? You do the math.
This is where the problem comes in. Even though you are already set on getting Converge, the question is, is it available in your area? Both Sky and Converge are not yet set out to the entire Philippines. Converge covers areas in Luzon like Metro Manila, Calabarzon, Bicol, Rizal, etc. However, you still need to clarify with them if they can cater to your area. It doesn’t mean that if you’re in Metro Manila, Converge is easily available for you. Take my brother for example. He lives in QC and he’s not able to get Converge. (Full story on that in my Converge review.) It depends on your location in QC, though. Many areas in QC are “Converge-covered”. My brother’s place is just “out of reach” for now and I must say, he’s pretty unlucky for that.
With Sky, you still have to ask for their coverage, too. But I give them the advantage for this part because they also cater to some areas in Visayas like Dumaguete and Cebu, and even Davao and Bukidnon in Mindanao.
I don’t know if this is a big thing but I’m putting this factor in. Sky’s modem seems outdated. It has poor reach and so you need a router to increase your signal strength. Converge’s modem has two antennas which I think helps in reaching far more corners in the house. This is not too much of a factor, though, as routers can be easily bought. It’s just that if you’re trying to save up, a couple of thousand pesos would be a big deal.
Oh, this is such a no-brainer. Converge totally clobbered Sky. As gamers would say, “IMBA!” Like, a total mismatch.
Wishful thinking I feel the need to add: Maybe when Sky has a pure fiber connection they can compete with Converge.
Oh, another “imba” moment. LOL, I can’t believe I’m actually using this term. Hahaha! But hello? It’s plain and simple: Converge whips Sky’s ass.
Read my review for each one so you’d get a deeper look into our experiences. Links will be shared at the end of this blog.
Converge’s customer service personnel are not rude (in our experience so far). They are, however, VERY hard to reach. Their hotline eternally rings as if nobody is really there to pick up. With my brother’s experience, Converge didn’t reach out to him to tell him his area is not covered. He had to wait for weeks and had to go to their main office before he was told he is in a “non-Converge-covered” location. Sheesh, quite incompetent, don’t you think?
I’ve tried calling Converge’s hotline, too. On most times, nobody EVER answers. I got lucky thrice, though, and the best thing is, the concern gets rectified or the issue is answered right away. The person is also very on point with the information they give.
With Sky, I haven’t tried calling their hotline yet but I’ve tweeted them and based on our experience with the sales agent, the installers, and the speedy responses on Twitter, I’d say Sky has better customer service simply because they’re more “reachable”. For resolving concerns, don’t count on it. LOL So I don’t know. Did I do the right thing on putting the customer service factor in favor of Sky just because they’re easier to reach? Part of me wants to put the thumbs up on Converge, but then again I look at the table and I just want to give the credit to Sky so they’ll have a thumbs-up mark. Hahaha!!! Up to you to decide 😉
I just wanna lay it all out here that this is solely based on our experience with Converge and Sky. We are experiencing both connections at the same time because we have 2 properties on the same condominium. One unit is with Converge and the other is with Sky. The reason we signed up with Sky on our new unit is that we were supposed to transfer the service (Converge) from the first unit but then we weren’t able to contact them (Converge). We planned to apply for another plan with Converge for the second unit but then we got pissed at their Customer Service hotline. Since my brother is with Sky and his experience with them is okay, we applied with Sky. Biggest regret ever. I mean, I don’t care if it takes forever to contact Converge’s customer service people. In our entire experience with them even until now, there are ZERO instances wherein we had to complain about something. No billing issue and all the more no connection issue. The only times we had to call them were for application status inquiry, clarification of start of service, inquiries for my brother’s application, and transfer of service.
So the con for Converge is customer service. Let’s hope they will improve on that. For Sky, they said they’re working on making their connections pure fiber so let’s see…
If being able to contact customer service all the time is on top of your priorities and you are willing to risk the maybe-maybe not, go with SKY.
If you have Sky cable and you think it’s easier to get a bundle with Sky internet so you won’t have to pay 2 different providers or possibly have different due dates, go with SKY.
And of course, if Converge is not available in your area, go with SKY. Or check out PLDT Fibr plans.
BUT, if Converge is in your area, please go with where you can get value for your money: CONVERGE.
If you are a gamer, if you work at home, or if there are many internet users at your home, pray that CONVERGE is available in your location.